NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018
From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.
The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.
NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.
There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.
You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.
If you are a patient living in Wales you should continue to use the Shropdoc number.
Pharmacy First Scheme
**This scheme applies only to patients who do not have to pay for prescriptions or who have a pre-paid certificate.**
From 1 October 2015 patients suffering from a number of common minor ailments will be advised of a new scheme whereby they can be seen by a participating pharmacist instead. The pharmacist can provide all the appropriate advice and treatment and the patient will not need to be seen by the GP unless the pharmacist feels it is advisable. Patients can self refer to this service, which is currently set to run until 30 September 2016, and will need to give the pharmacist their NHS number, proof of identity and proof of exemption from prescription charges.
Symptoms of the following conditions would fall under the scheme:
Colds/flu-like symptoms/nasal congestion
Dermatitis/dry skin/allergic type skin rash
Fungal skin infections
Hayfever (seasonal allergic rhinitis)
Sprains and strains
Warts and verrucas
Participating pharmacies include:
A S Kitching Ltd, Oakengates
Anstice Pharmacy, Madeley
Asda Pharmacy, Malinsgate
Asda Pharmacy, Donnington Wood
Boots The Chemist, Newport
Boots The Chemist, Forge Retail Park
Boots The Chemist, Telford Town Centre
Boots The Chemist, Wellington
Boots The Chemist, Shawbirch
Lloyds Pharmacy, Oakengates
Lloyds Pharmacy, Webb House, Dawley
Lloyds Pharmacy, High Street, Dawley
Lloyds Pharmacy, Donnington
Lloyds Pharmacy, Chapel Lane, Wellington
Lloyds Pharmacy, Market Square, Wellington
Rowlands Pharmacy, Sutton Hill
Wellington Pharmacy, Wellington Medical Practice
Sexual Health Services in Telford & Wrekin
The Sexual Health service provides a range of sexual health services to people of all ages in Telford & Wrekin.
There is no need for an appointment as the clinics operate on a ‘walk-in’ basis.
The aim is to raise awareness and prevention of unplanned pregnancies and sexually transmitted infections. They provide advice and access to contraception methods and treatments as well as treatment for STIs.
All consultations and treatments are free and confidential, even if you are under 16.
For more information, clinic venues and times please call
Sexual Health Service Free on: 0300 123 0994
or visit: www.STWsexualhealth.co.uk
Stop Smoking Service
Improve your chances of successfully going smokefree with advice and support from your local Stop Smoking Service.
To find out more information about your local stop smoking service, which offer both support and medication to help you quit,
Call: 01952 382 582
or visit: www.gosmokefree.nhs.uk
NHS Health Checks
Get your Free NHS Health Check in Telford
We are all at risk of developing heart disease, stroke, diabetes, kidney disease or dementia, but these diseases are preventable.
An NHS Health Check will assess your personal risk of developing one of these conditions, and give you advice and support to reduce your risk.
If you are aged 40 to 74 and you do not suffer from any of these conditions you will be invited by your G.P Practice to attend for an NHS Health Check.
If you do not want to wait for an invitation you can contact your G.P. practice and they will be able to arrange your appointment as long as you are eligible for the check.
For lots of information about what is involved and why you should book your NHS Health Check
Speak to your GP or visit: www.healthcheck.nhs.uk
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(Site updated 15/04/2019)